Shipping & Returns

You have 14 days to return or exchange. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received them, unworn. It must also be in the original packaging, with all tags attached.

To complete your return, we require a receipt or proof of purchase and the item(s) you want to return. You can do so by coming in to the store, or sending them directly to the store.
Please do not send your purchase back to the manufacturer.
Please note, non-returnable items, under no circumstance (no return policy) include:

  • Code red products
  • Gift cards
  • Custom orders
  • Sale items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)
only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
416 tactical supply inc.
270-222 islington ave, toronto on. M8v 3w7

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, mail your product to: 416 Tactical Supply Inc.
270-222 Islington Ave, Toronto on. M8v 3w7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty & repairs:

Warranty & repairs
below is a list of our most popular suppliers and the warranties they provide:
5.11 – 1 year
code red – 1 year
hatch – 1 year
original s.w.a.t. – 1 year
haix – 1 year
salomon – 1 year; 2 years on quest 4d gtx forces 2 en
danner – 1 year
lowa – 1 year
fenix- 5 years
klarus- 5 years
oakley – 2 years on defects in material and workmanship
voodoo tactical – lifetime warranty